9. What if your departing tenants claim to have lost the keys to the property?

All leases require that tenants return all keys to the property – including the ones originally given to them at the beginning of the tenancy – when they move out.

Tenants who have lost the keys they were provided are responsible for the cost of replacing them – this can be claimed from the bond. It is important to note, however, that tenants may dispute any claim on the bond by making an application to a tribunal. Property owners and their agents must ensure their paperwork is in order, including proof that the tenants were given keys at the beginning of their tenancy.

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