8. What happens if a tenant requests maintenance, but is never home?

In this circumstance, the landlord/property manager may wish to write a letter to the tenant explaining the situation and giving clear notice of a new date and time for the repairs to be carried out. This note should also advice that the tradesperson will be given the keys to access the property at this time if the tenant is not present.

Enlisting the service of a property manager that liaises frequently with tradespeople – such as Raelene Johnson Property Services – can help you, as there is often a reduced charge for a call-out if work cannot be completed.

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